Vodafone Transfer Credit

Adapt and reimagined the Transfer Credit user flow for the Vodafone App, according to the new Vodafone Design System.

Year: 2022
Client: Vodafone
Industry: Telco
Duration: 6 weeks

Two phones showing the Vodafone Transfer Credit screens on red

The problem

An update was needed on an old and flunky flow that, after some research, was pretty used by customers and it was not available in any other Vodafone operating country.

Four phone screens stepping through the credit transfer flow

The solution

Integrate the new Vodafone Design System into this flow and make it very easy to setup for customers. One issue was that the transferable amount of credit might vary from customer to customer and availability, so the need to make that clear and avoid call-center inquiry added to the task.

Three phones showing the transfer confirmation screens

The challenge

What has started as a local journey, in time became a contribution to the components catalog for the entire company and thus it became international and also adaptable to each country adopting it.

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